Effective Date: March 5th, 2024

EasyEcoMart (“we”, “us”, or “our”) is committed to ensuring customer satisfaction with every purchase. This Refund and Return Policy outlines our procedures for handling returns, refunds, and exchanges.

  1. Returns
    • 1.1. We accept returns on eligible items within 7 days of delivery.
    • 1.2. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
    • 1.3. Certain products, such as perishable goods or items marked as non-returnable, are exempt from being returned.
  2. Refunds
    • 2.1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • 2.2. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a reasonable period.
  3. Exchanges
    • 3.1. We offer exchanges for defective or damaged items within 7 days of delivery.
    • 3.2. If you need to exchange an item, please contact us with your order details and the reason for exchange. We will provide instructions on how to proceed.
  4. Return Shipping
    • 4.1. You will be responsible for paying the shipping costs for returning your item, unless the return is due to our error or a defective product.
    • 4.2. Shipping costs are non-refundable.
  5. Damaged or Defective Items
    • 5.1. If you receive a damaged or defective item, please contact us immediately with photographic evidence of the damage.
    • 5.2. We will arrange for a replacement or refund, depending on the nature of the issue.
  6. Non-Receipt of Items
    • 6.1. If you do not receive your order within the specified delivery timeframe, please contact us to investigate the matter.
    • 6.2. We will work with our shipping partners to track your order and resolve any issues.
  7. Contact Us
    • 7.1. If you have any questions or concerns about our Refund and Return Policy, please contact us at contact@easyecomart.co.in.

By placing an order with EasyEcoMart, you acknowledge and agree to abide by the terms outlined in this Refund and Return Policy. We reserve the right to update or modify this policy at any time without prior notice. It is your responsibility to review this policy periodically for changes.